Conditions of sale
1. WHAT AN ONLINE CONTRACT IS ABOUT
An online Contract of Sale and Purchase is a long-distance Contract between a Retailer, Pellegrineschi C. & C. SNC, owner of the Trade mark "ItalianSign.com", physically situated in via Vallisneri 2/A Castelnuovo di Garfagnana (LUCCA ITALY), and a Purchaser within a long-distance Sales system called "internet". All the contracts will be executed only through the access of the Purchaser to the following Website www.italiansign.com, where, following the usual procedure, he/she will fulfill the contract buying the goods.
The Purchaser is a natural person, who purchases goods and services.
2. SALES PRICES AND PAYMENTS METHODS
All the sales prices within the Internet Website are VAT inclusive.The Purchaser will have to pay for the shipping costs only where required and it will be clearly indicated before the execution of the order,the shipping costs vary according to the weight, size and destination of the order ;for shipment abroad please contact the Purchaser through e-mail (info@italiansign.com) or fax (+39 0583 649800).
The purchase contract is well executed only through the correct "on line" making out and consent to the purchase from the buyer himself . No minimum order is required.
The Customer can choose among the following methods of Payment:
- Bank Transfer:
Deutsche Bank
Filiale di Castelnuovo Garfagnana
Bank Account num:130317
ABI: 3104
CAB: 70130
IBAN: IT77U0310470130000000130317
BIC/SWIFT: DEUTITM1433
in the name of:
OREFICERIA PELLEGRINESCHI
Via Vallisneri 2/A
55032 Castelnuovo di Garfagnana
Lucca Italia
- PayPal Adress pay@italiansign.com
3. FULFILMENT OF CONTRACT AND SHIPMENT METHODS
Pellegrineschi C. & C. SNC will provide to ship to the Customers their own orders, through Courriers or Post.
3.1
Italian Sign's service is fast and reliable. We will always confirm with you when your items have been shipped out. It normally takes about 2-3 working days with the Courrier and 5-7 Working Days with Registered Post. Shipping charges do not include taxes or duties. Contact your local customs office to request the details of these charges. By law, we are required to state the correct value of the package.
3.2
If the item shows defects or doesn't correspond to the description, the Purchaser can send it back within 7 Days from its Delivery,but first has to contact immediately Pellegrineschi C. & C. SNC,asking for the repairing or the substitution of the item itself.
The Purchaser must prove the item is clearly defective and the defect must be declared within 3 Days from the finding out. Pellegrineschi C. & C. SNC reseve the right to charge the Customer with the shipping costs, if the item should result to be perfect und good working.
4. PRODUCTS AVAILABILITY
The Website system has been created in order to guarantee the down shipment of the order and to avoid the Customer to wait for its goods for too long.It shows in real time in its own electronic catalogue the actual availability of the article.
If an article is out of stock, the system will allow the Customer to buy only the available quantity.Products Availability is not guaranteed on Saturdays and Sundays.
5. LIABILITIES
Pellegrineschi C. & C. SNC frees itself from any liability concerning the lost or damage of the goods during the transportation. From the moment on Italian Sign consigns the merchandise to the Courrier or the Post Office, no more liability on the Shop's Charge. If the Customer receives the goods in bad conditions or damaged, he can take legal action only against the Courrier Service.
Pellegrineschi C. & C. SNC is not responsible as well as for the illegal and fraudulent use of credit cards or any other ways of payments from a third part.
6. PURCHASER'S DUTIES
The Purchaser commits and obliges himself/herself to print and keep these general conditions of Sale,as soon as the "on line" Purchase has been executed.
6.1
These general Conditons of Sale can be modified or updated anytime from Pellegrineschi C. & C. SNC, who will communicate the news through E-mails.The Purchaser commits and obliges himself/herself to print and keep the changed Conditions of Sale.
6.2
It is strictly forbidden for the Purchaser to register false data or to perform multiple registration in the name of the same Customer.
It is prosecutable by law.
6.3The Customer relieves Pellegrineschi C. & C. SNC srl from any liability by the emission of wrong data caused by errors made by the Customer himself/herself.The Purchaser is the only responsible for his/her own correct registration.
7. REFUSED SHIPMENTSIf you decide to refuse any shipments from Italian Sign, you are responsible for the original shipping charges to you, any duties, taxes and/or customs charges that are incurred on the package (on both the original and return shipments), and the cost of returning the package to Italian Sign. This amount will be subtracted from your merchandise refund.
First you have to contact Pellegrineschi C. & C. SNC to the following e-mail
info@italiansign.com or faxing to the following number 0039-0583-649800 and then wait for the authorization to send back the merchandise.
8. AUTHORIZATIONSFilling in the Payment field the Customer authorizes Pellegrineschi C. & C. SNC to use his/her own credit card to charge on Pellegrineschi C. & C. SNC bank account the total amount of the "on line" Purchase.The whole procedure is totally protect and safe.
If the Purchaser should be refunded, the amount will be credited to the same credit card.
8.1Filling in the personal Data field the Customer authorizes Pellegrineschi C. & C. SNC to communicate his/her own data (Adress and Telephone number) to the Courrier or Post Office in order to deliver correctly the goods.
9. CANCELLATION OF A CONTRACTPellegrineschi C. & C. SNC can cancel a contract simply communicating the Customer its own decision with fair and justified reasons.
10. SECURITY AND PRIVACY POLICYWe are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and according to the Web Trader Code of Conduct.
We will not share your name or personal details with any third party
We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.
We will not pass your e-mail address to other trusted traders unless you agree.
The type of information we will collect about you includes:your name, address, phone number, email address, credit/debit card details
The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.
The personal information which we hold will be held securely in accordance with our internal security policy and the law and the Web Trader Code.
Owner and responsible for the data Collection is Pellegrineschi C. & C. SNC, situated in via Vallisneri 2/A Castelnuovo di Garfagnana (LUCCA ITALY).
11. JURISDICTION AND PLACE OF JURISDICTIONEvery dispute concerning the application, execution, interpretation and breach of the "on line" Contract is submitted to the Italian Jurisdiction (Foro di Milano), decreto legislativo n° 50 del 15.1.1992 e del decreto legislativo n° 185 del 22.5.1999.